Roofs should be inspected annually. A professional roof contractor can look for exterior and interior warning signs that your roof’s condition may lead to water damage, including cracked or missing shingles and areas where water is prone to pool. An inspection can cost several hundred dollars, but in exchange for your peace of mind, it’s priceless.
If you still do not understand why something isn't covered, and you think there is a chance for a review of your situation, don't be afraid to ask your agent or representative for a review or a second opinion. In a stressful situation like a claim, it is understandable that things may not be expressed clearly on either side. You want to make sure you understand fully.
As soon as you have a water emergency on your hands, all you need to do is call your water restoration company. They are available 24 hours a day and 7 days a week because they know that water emergencies can happen any time of the night or day. Your restoration professionals start to work immediately to stop any further damage from happening to your home.
It’s important to understand the differences because Category 2 and Category 3 water present health risks to your employees and customers and need to be handled differently. The most likely sources of clean water would be water from a pipe, water heater, steam lines or even rainwater. The basic rule of thumb is that it should look and smell like tap water.
Damage from long standing water falls in this class, like river flooding or storm surges from a hurricane. It has saturated materials such as stone, brick, and hardwood. These materials have low permeance — meaning they do not soak up liquids quickly. Time is the primary factor in this category. With a higher cost of cleanup and repair, it is important to get problems diagnosed and solved as quickly as possible.
Drying - We determine the amount and type of drying equipment needed. Typically, we install a combination of drying fans, dehumidifiers, and negative air machines. We examine many factors (such as when the loss occurred, the magnitude of water damage, and size of the affected areas) to determine the best drying strategy to utilize as well as the quantity of equipment necessary. 
BRAVO – job well done! Discovered a flood at home in San Francisco – water had been over flowing a 2nd floor sink for 15 hours. Contacted Allied, signed work order on line and workers were at the house within 15 minutes. They brought a truck load of equipment to mitigate the damage. Drying fans were installed, heating pads were placed on hardwood floors, walls and ceilings were opened and drying and dehumidifying tubes installed. Excellent, professional care. Very pleased with their swift delivery of emergency service AND their attention to detail to ensure the water damage was dried out completely.
Damage from long standing water falls in this class, like river flooding or storm surges from a hurricane. It has saturated materials such as stone, brick, and hardwood. These materials have low permeance — meaning they do not soak up liquids quickly. Time is the primary factor in this category. With a higher cost of cleanup and repair, it is important to get problems diagnosed and solved as quickly as possible.
If temperatures tend to freeze in your area, be sure to protect your pipes. Insulate both hot and cold water pipes using heat tape or pipe sleeves available in your home improvement store. If you have water supply lines in your garage, keep the garage door closed as often as possible. Open kitchen and bathroom cabinet doors to allow warmer air to circulate. If you plan to spend some time away from your home, leave the heat on and set your thermostat to at least 55 degrees. You can’t control the weather, but you can put up a good fight to save your pipes.
It’s important to get rid of all moisture ASAP before it causes more damage. And for small leaks, this may not be difficult, but it’s important to be thorough. Use fans to circulate air in the affected area. For larger projects, consider renting a large-capacity dehumidifier to really dry out surrounding wood, carpet, and other materials. You don’t want any moisture left after your water damage repair.
Most insurance policies will pay to remove mold only if it must be removed to repair or replace property that was damaged by a covered peril. You must report water damage that was hidden from view within 30 days of the date you first noticed it. Some companies provide a limited amount of mold remediation coverage, and other companies will allow you to buy additional coverage for mold remediation by endorsement.
Our flood damage repair experts have the necessary training and equipment to properly remove flood water and sewage that may contain harmful bacteria and fecal matter.  We are available 24 hours a day, 7 days a week to react quickly to flood damage emergencies and help mitigate the damage before beginning the restoration process.  Our specific flood damage restoration services include:

Sewage mitigation is one of our biggest services. If you have a sewage line that backs up, or your toilet overflows, or you have a flood that includes sewage, there are serious health concerns that come up. This type of problem must be dealt with immediately and safely, and it is not an area for amateurs. We have handled sewage problems many times over the years, and we can take care of it quickly and efficiently so that you don’t have to worry about anything.


Structure is a word I don’t care for, but it seems to be required in most everything we do. In mold design, mold building, molding parts, and, yes, in mold repair. As a kid, my dad used to “structure” any rebuilding work on 19th-century gasoline engines that my brothers and I did. Coming home one day to find his super-organized shop littered with pistons, flywheels, crankshafts, and other miscellaneous engine parts and tools, he “structured” an immediate change in our work habits. After that painful experience, we did not have the freedom to just tear into the old engines without first clearing with him our plan for the day—which meant we would always be tested as to what we thought a good rebuilding sequence should be, based on what we know about a particular engine. It took a few rebuilds to appreciate the value of a structured sequence.
The insurance company must start investigating your claim within 15 days after receiving written notice and may ask you for more information. Once you send the information, the insurance company has 15 business days to accept or reject your claim. If the insurance company says it will pay your claim, it must pay within five business days. If the insurance company rejects your claim, it must explain its reasons in writing.
Heavy rain, rapidly melting snow, rising rivers, and breaches in levees or dikes can cause vehicle flood damage and the need for difficult and expensive auto repairs. Once floodwaters rise above the vehicle door openings, extensive disassembly may be required for cleaning. To avoid causing additional problems, never attempt to start a flood-damaged car until a thorough vehicle inspection has been performed by a qualified technician.

Whatever the mess, whether you discovered flooding from a broken or leaky pipe, damage from frozen pipes, a sewer line break, a sink or toilet overflow, or a malfunctioning appliance like a water heater, washing machine, dishwasher or refrigerator in your home, or you’re a victim of storm damage, our Hillsboro flood damage technicians are equipped to handle any problem. WaterBear is here for all water cleanup and restore your home or business back to normal, quickly and right the first time. Acting fast against flood damage can increase the chance of salvaging usable materials, reducing costs, and saving time, so we guarantee a fast response and professional guidance to help you sort out the options, work with your insurance agent and get flood cleanup and restoration underway.
Once a region has been officially declared a “disaster area” by government authorities, property owners have access to increased resources, including public services to protect and remediate the area. In addition, you may have access to financial assistance. Your insurance company will have additional information on this or you can contact FEMA directly.
While there are currently no government regulations in the United States dictating procedures, two certifying bodies, the Institute of Inspection Cleaning and Restoration Certification (IICRC) and the RIA, do recommend standards of care. The current IICRC standard is ANSI/IICRC S500-2015.[9] It is the collaborative work of the IICRC, SCRT, IEI, IAQA, and NADCA.
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