The information and advice contained in this article is intended as a general guide for informational purposes only. It does not take into account your personal situation. While we at Resolve have significant experience and history operating in the home restoration industry and working closely with construction contractors, we are not licensed as a general or specialty contractor. We encourage you to consider the information we’ve provided but urge you not to rely upon it in place of appropriate professional advice from a licensed, experienced construction contractor.    
When flooding happens, it would be best to call our Dallas Water Damage office right away. The faster the situation is controlled, the better chances of everything restored in their pre-loss state. Upholstered furniture, Persian carpets, oriental rugs, floor carpets, wooden cabinets, and other valuable home items will undergo full restoration by our Dallas Water Damage quality service technicians.
You can find out how old your water heater is by looking up the serial number on the manufacturer’s sticker near the top of the water heater. Make sure to regularly inspect your water heater to check for signs of moisture build-up, mold or corrosion. If your water isn’t as hot as it used to be or there’s rust coming from your faucets, it’s time to call a plumber or water heater specialist.
Most insurance policies will pay to remove mold only if it must be removed to repair or replace property that was damaged by a covered peril. You must report water damage that was hidden from view within 30 days of the date you first noticed it. Some companies provide a limited amount of mold remediation coverage, and other companies will allow you to buy additional coverage for mold remediation by endorsement.

“Last December we discovered a leak underneath our kitchen that caused extensive damage. We called WaterBear and they came out that day. The people who came to our house were always respectful, kind and efficient. They did exactly what they quoted us and did it in a timely manner. All of our questions and concerns were answered in a timely manner, also.   They helped us through this very difficult situation. I hope we never have another problem like this, but if we did, I would call WaterBear.” – Anne M.


A critical part of any mold maintenance plan is to provide the technicians a historical summary of past issues and corrective actions so they may be aware of longstanding or unresolved issues during repairs. Unfortunately, some technicians skip this first stage until after they get a mold disassembled—and then they stop to research a problem whenever they see or feel something they don’t like.


If you’ve just experienced a water event, you might be wondering what to do next: Seeping water damage is progressive, pervasive and can mean valuable objects may become permanently damaged – especially if emergency response is delayed beyond the first 48 hours. When moisture seeps into items of value there are immediate steps that can be taken to reduce the amount of long-term damage that results.
Wear a respirator or a facemask rated for black mold spore protection, and cover arms, legs and hands to avoid contact with mold spores. Use soap and a sponge to remove visible mold. If the moldy area is dry, lightly spray with water, as this will reduce the incidence of airborne mold spores during cleaning. Next, use commercial black mold removal products, which can be found in most hardware or home repair stores, to disinfect the moldy areas, in addition to any adjacent areas. If you use bleach, make sure it won't discolor the material or surface. Place all sponges, equipment and other materials used in cleaning in a heavy duty garbage bag, and if possible, remove the bag through an nearby exit as opposed to the main house, to avoid distributing mold spores.

While there are currently no government regulations in the United States dictating procedures, two certifying bodies, the Institute of Inspection Cleaning and Restoration Certification (IICRC) and the RIA, do recommend standards of care. The current IICRC standard is ANSI/IICRC S500-2015.[9] It is the collaborative work of the IICRC, SCRT, IEI, IAQA, and NADCA.
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