Water is pumped out of your home or property to our recovery tank mounted inside our truck, ready for proper disposal. Standing water is removed, allowing our water extraction team inside your property to assess damage to all structures, furniture, and personal items, inspect your property to traces of mold, and to set up equipment designed to quickly dry the property.
From wet carpets to swollen floorboards, it’s often evident when water has damaged your floor. But if you aren’t sure, it’s important to check immediately in case moisture has become trapped underneath. Note that underlayment and padding are particularly susceptible to water damage and must usually be removed. However, this also presents an opportunity to install new, waterproof flooring in the area. Ceramic tile, high-end vinyl and certain engineered wood materials can all help protect floors against future water damage repair.

While you have no control over natural water-related disasters, you can take all the preventative measures possible ahead of time to minimize their effect on your home. Flash floods, sudden storms and hurricanes can all trigger water buildup. Prompt attention by contacting The Water Damage Experts as soon as you can after a weather-related issue will help lessen the time for water damage to occur.

The Water Damage Experts does NOT perform any repairs, replacement and reconstruction of any kind, which requires a license from the State of California. We are an IICRC Certified Water Damage Firm with over 29 years experience in emergency water damage restoration & crawlspace clean-ups. We use standard industry drying procedures in order to save our customers from the expense of further repair, replacement & reconstruction costs normally associated with water damage issues. We have a top rating of A+ & Accredited by the Better Business Bureau.

It’s important to understand the differences because Category 2 and Category 3 water present health risks to your employees and customers and need to be handled differently. The most likely sources of clean water would be water from a pipe, water heater, steam lines or even rainwater. The basic rule of thumb is that it should look and smell like tap water.

If you repair damage resulting from an appliance-related leak, you need to get a Certificate of Appliance-Related Water Damage Remediation (WDR-1). The certificate verifies that the damage was properly replaced or repaired and that any related physical damage was properly remediated, repaired, or replaced. If you don't have the repairs or remediation certified by a WDR-1, an insurance company can deny you coverage in the future based on previous appliance-related damage or claims.


Our water damage technicians first determine the cause of flooding in your home before beginning the process of draining, cleaning, and restoring. The water damage cause plays a vital role in the water damage process. When flooding is caused by natural calamities, there’s a higher chance of bacteria buildup in the affected areas and calls for immediate disinfection. Other water damage causes do not pose health threats and require only the basic process of restoration.
A dark, damp crawl space allows mold to flourish, which can then cause structural damage. Moisture dripping through the concrete foundation of your home can cause basement leaks. Air leakage into the section between the attic and the home can cause moisture on the underside of the roof, which can lead to mold and rotting. Check your home periodically, and look for light fixtures that are look as well as the overall quality of any noticeable piping.
Most of us are very familiar with lockout/tagout procedures, test-before-touch practices, and applying safety grounds. While these are key safety aspects of putting equipment into an electrically safe condition, there are other safety items that need to be addressed when working in a natural disaster area. Items such as air quality, structural issues, and chemical spill exposure come into play. It is the responsibility of each company to keep its own people safe and supply them with special personal protective equipment (PPE), such as rubber boots, respirators, dust masks, portable gas monitors, and rubber gloves. As a service company, you must also coordinate with plant safety personnel you've contracted with to develop special safety procedures to address the ever-changing site conditions. Frequent safety meetings are a must to keep everyone up to date with the most current hazard conditions on the site.
When you’re sure the mold has been eliminated, seal the wood surfaces with pigmented shellac like BIN or an oil-based primer like KILZ. Repaint cleaned wall surfaces with a regular latex paint that contains a mildewcide to help stop future mold growth. Then install new insulation and drywall and nail the trim back on. And keep in mind that if the moisture returns, mold will return.
Even a competent DIYer should have a qualified professional assess the damage first — making sure no part of the cleanup is missed. Before doing anything, check with your insurance company — they may require a licensed assessment. Don't wait. As soon as you detect any damage, call a professional. With time, each class and category quickly degrades into something worse.
All severely warped wood (particularly flooring), rotting wood and wood that has developed mold/mildew problems will need to be replaced. Pry apart damaged boards and thoroughly clean beneath them before replacing them. And if the wood is a structural component of your house, you must be very careful when replacing it so that the structure has the right support during and after the water damage repair project.
Wanna keep things really cheap? Do it yourself! In some cases, minor mold problems (less than about 10 square feet of mold) in places like a bathroom corner can easily be handled by a handy homeowner with a free weekend afternoon and a few basic supplies from the hardware store. For more information, see our previous post on the subject: Do I need a Mold Remediation Professional?
Melting Ice & Snow: With spring comes nicer weather, but also the occasional risk of flooding in areas that cannot fully absorb all the water. When temperatures fluctuate from day to day, melted ice can refreeze and cause a whole other set of problems. Due to this hazard, it is extremely important to keep an eye on the weather and fix the problem as soon as it occurs.
When it comes to a flood or water damage emergency in your home, every minute counts. If floodwater inside your home is not dealt with quickly, your walls, as well as your carpet, flooring, ceiling and personal property can quickly become waterlogged and damaged beyond repair. Flooded zones can quickly become unsafe for human exposure. Consider that dangerous bacteria begin to multiply in wet environments, not to mention rot and mold growth. All it takes is a few inches of water to create a serious threat to your home or office. The harmful effects of water damage can be reduced greatly by the prompt and reliable emergency flood services from Roto-Rooter.
As soon as you have a water emergency on your hands, all you need to do is call your water restoration company. They are available 24 hours a day and 7 days a week because they know that water emergencies can happen any time of the night or day. Your restoration professionals start to work immediately to stop any further damage from happening to your home.

If you have a replacement cost policy, most insurance companies pay claims with two checks. The insurance company will give you the first check after the adjuster has reviewed your damage. This check will be for the estimated cost of repairs, minus depreciation and your deductible. A deductible is the amount of the claim that you're responsible for paying yourself. Review your policy or ask your agent or adjuster if you don't know how much your deductible is.
Showers, tubs, sinks, toilets, windows, and doors. Water leaks around bathtubs, showers, sinks, and toilets can cause damage because the leak is often out of sight. To prevent leaks, make sure you have a watertight seal of caulk around tubs, sinks, toilets, tubs, shower stalls, windows, and doors. Cracks or mold on caulk or tile grout may indicate that you don't have a watertight seal. Remove all caulk or grout, clean and dry the surface thoroughly, and apply fresh caulk. Don't apply new caulk or grout on top of the old materials.

Repairing mold-damaged drywall is not difficult, but correcting the cause of the mold can often be challenging. Roof leaks, an improperly installed vapor barrier, leaky pipes, or constant contact with water from sinks, tubs, and showers can cause mold damage. Mold happens whenever moisture is constantly present. Mold spores attach to the paper facing of the drywall, the paper becomes a food source, and the mold colony propagates and grows. Long-term exposure to mold spores can be harmful, especially if a person is allergic to mold. You should consider consulting a mold removal specialist to determine the type of mold that is present, and you should always wear a face mask and gloves when working with mold.
After you learn how to remove mold, you’ll want to prevent it in the future. The key to stopping most mold is to control dampness. The worst infestations usually occur in damp crawlspaces, in attics and walls where water has leaked in from the outside, and in basements with poor foundation drainage. Stopping leaks, ensuring good ventilation in attics, keeping crawlspaces dry and routing water away from the foundation are the best defenses on how to get rid of mold.
Water damage is one of the most common causes of home insurance claims. According to ISO, Water damage claims are the second largest frequent insurance claim, following wind and hail damage. The percentage of claims due to water damage is also increasing, while other causes of damage have stayed fairly consistent or even decreased. It's no wonder people have a lot of questions about water damage and what is covered on home insurance, and why things, like "gradual damage" are not covered. Things get even more complicated when we look at the exceptions.
Accurate and efficient troubleshooting of past and current defects is based on a repair technician’s ability to understand and relate existing processing and production conditions (as revealed by tooling wear marks and residue characteristics) to historical data. Issues should be segregated (long gates, specific flash etc.), analyzed, and then corrected one at a time.
Heavy rain, rapidly melting snow, rising rivers, and breaches in levees or dikes can cause vehicle flood damage and the need for difficult and expensive auto repairs. Once floodwaters rise above the vehicle door openings, extensive disassembly may be required for cleaning. To avoid causing additional problems, never attempt to start a flood-damaged car until a thorough vehicle inspection has been performed by a qualified technician.
Sewage mitigation is one of our biggest services. If you have a sewage line that backs up, or your toilet overflows, or you have a flood that includes sewage, there are serious health concerns that come up. This type of problem must be dealt with immediately and safely, and it is not an area for amateurs. We have handled sewage problems many times over the years, and we can take care of it quickly and efficiently so that you don’t have to worry about anything.
Despite what you might think, a flooded home can be saved rather than razed to the ground, but removing the moisture quickly is key. "The biggest thing is getting in there and getting it cleaned up quickly," says Robyn Kent, claims administrator at Dalworth Restoration, based in Euless, TX. "Closer to the three- to five-day mark is when it becomes questionable, since by then, all the materials have become fragile."
If you’ve recently experienced a flood or pipe burst and have water damage in your home, you’re probably wondering “what happens now?” The first, and most important, step when dealing with water or flood damage is to stop any active leaks in the home. This can be done by shutting off the home’s main water supply. If you don’t know how to shut off your home’s water supply, call a professional plumber or your local water supply company for assistance. Once any active leaks have been addressed and all water has been turned off, it’s imperative you call a professional to start the water damage cleanup process as quickly as possible to minimize damage.
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