Category 2 Water - Refers to a source of water that contains a significant degree of chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to. Known as "grey water". This type carries microorganisms and nutrients of micro-organisms. Examples are toilet bowls with urine (no feces), sump pump failures, seepage due to hydrostatic failure and water discharge from dishwashers or washing machines.
If you have a replacement cost policy, most insurance companies pay claims with two checks. The insurance company will give you the first check after the adjuster has reviewed your damage. This check will be for the estimated cost of repairs, minus depreciation and your deductible. A deductible is the amount of the claim that you're responsible for paying yourself. Review your policy or ask your agent or adjuster if you don't know how much your deductible is.
Once you discover moisture, your first instinct may be to open windows to help with the drying process, but it may not be your best move. For example, if your building is mechanically ventilated, the systems need constant pressure levels to work correctly. You also want to avoid excess coolness or heat and humidity, or you may end up complicating the drying process.
The longer water damage sits untreated, the more likely it is that additional damage can occur. If it’s determined that drying equipment is needed, dehumidifiers will often be placed in the home to prevent against further damage like mold growth while the vendor is waiting for approval from the insurance company, if one is involved. Dehumidifiers can be present for one or multiple nights depending on factors such as the length of time the water has been present and the source of the leak. The contractor working on your home will be able to assess how long the dehumidifiers are needed.
And even if you do have flood insurance, you should make sure what is covered. "Many people don't realize their homeowner insurance doesn't cover rising water," says Kent. In other words, "some flood insurance will cover rain water if it comes through your roof, but most of the time, it won't cover water rising in your home, like what's happening in Texas, unless you ask for it specifically."

When it comes to a flood or water damage emergency in your home, every minute counts. If floodwater inside your home is not dealt with quickly, your walls, as well as your carpet, flooring, ceiling and personal property can quickly become waterlogged and damaged beyond repair. Flooded zones can quickly become unsafe for human exposure. Consider that dangerous bacteria begin to multiply in wet environments, not to mention rot and mold growth. All it takes is a few inches of water to create a serious threat to your home or office. The harmful effects of water damage can be reduced greatly by the prompt and reliable emergency flood services from Roto-Rooter.
Water damage is one of the most common causes of home insurance claims. According to ISO, Water damage claims are the second largest frequent insurance claim, following wind and hail damage. The percentage of claims due to water damage is also increasing, while other causes of damage have stayed fairly consistent or even decreased. It's no wonder people have a lot of questions about water damage and what is covered on home insurance, and why things, like "gradual damage" are not covered. Things get even more complicated when we look at the exceptions.

If your water bill is unusually high, that might be an indication of an undetected leak. Buying a water leak sensor that sends alerts to your phone is one way to safeguard your home. You should also check around your toilets, tubs, showers and sinks for any soft spots or moisture. Keep an eye out for loose tiles as well. If you have a dishwasher or a refrigerator with a water line, look for warped or discolored floorboards.


Heavy rain, rapidly melting snow, rising rivers, and breaches in levees or dikes can cause vehicle flood damage and the need for difficult and expensive auto repairs. Once floodwaters rise above the vehicle door openings, extensive disassembly may be required for cleaning. To avoid causing additional problems, never attempt to start a flood-damaged car until a thorough vehicle inspection has been performed by a qualified technician.

To further ensure a safe and effective environmental remediation, our crews are rigorously trained in mold removal procedures approved by the Indoor Air Quality Association (IAQA); Institute of Inspection, Cleaning and Restoration Certification (IICRC);  the Restoration Industry Association (RIA); and our own in-house trainers. In addition, all of our superintendents, operations managers, project managers, project directors and regional managers  hold Certified Mold Remediation (CMR) certifications.
The water restoration process is an important one. Using the right procedures and materials can help people save cherished belongings and even prevent their homes from being condemned. Water restoration companies specialize in mitigating the effects of water, but the success for water damage restoration depends on the severity of the damage and the amount of water that caused the damage. Water restoration companies may hire outside experts to assess a property and determine a water restoration and water removal plan. These water restoration companies typically use high-tech equipment and well-documented procedures to control water damage. Water in basement areas may only require a short cleanup process, but water in other areas of a property will require extensive remediation.
The longer water damage sits untreated, the more likely it is that additional damage can occur. If it’s determined that drying equipment is needed, dehumidifiers will often be placed in the home to prevent against further damage like mold growth while the vendor is waiting for approval from the insurance company, if one is involved. Dehumidifiers can be present for one or multiple nights depending on factors such as the length of time the water has been present and the source of the leak. The contractor working on your home will be able to assess how long the dehumidifiers are needed.
Damage from long standing water falls in this class, like river flooding or storm surges from a hurricane. It has saturated materials such as stone, brick, and hardwood. These materials have low permeance — meaning they do not soak up liquids quickly. Time is the primary factor in this category. With a higher cost of cleanup and repair, it is important to get problems diagnosed and solved as quickly as possible.
The insurance company will pay to repair your home with materials of like kind and quality to the original. For example, if the carpet was damaged, the insurance company will pay to replace the damaged carpet with carpet of a similar grade and quality. If you choose to upgrade the carpet or change the type of flooring, you will have to pay the extra costs yourself.

If the flood was serious enough for you to leave your home, be sure you stay safe upon your return. The Federal Emergency Management Agency warns that you should check for any visible structural damage, such as warping, loosened or cracked foundation elements, cracks, and holes before entering the home and contact utility companies if you suspect damage to water, gas, electric, and sewer lines.  
Mr. Restore is a water damage restoration company that serves the Dallas area. We have more than 50 years of experience in restoration and reconstruction. We can be of assistance during stressful disaster situations. Our dedicated team is committed to handling every project with precision and care, as well as delivering the best customer service around. No matter what your emergency might be, whether it’s water damage as the result of leaking pipes, sink or toilet overflow, or broken appliances, our team is here for you to offer high-quality restoration services at affordable prices.

And even if you do have flood insurance, you should make sure what is covered. "Many people don't realize their homeowner insurance doesn't cover rising water," says Kent. In other words, "some flood insurance will cover rain water if it comes through your roof, but most of the time, it won't cover water rising in your home, like what's happening in Texas, unless you ask for it specifically."
Since you should notify your insurer soon as possible after the flood, it’s a good idea to keep your insurance company and local agent’s phone number in your always-ready emergency bag. (Note that the NFIP works through private insurance companies, so you contact your insurer just as you would for any other type of claim). In cases where a flood has affected a region or community, your agent may be busy handling his or her own flood issues. In that case, contact the insurance company’s headquarters. 
The first order of business in assessing water damage to the electrical equipment in any industrial plant is to gather all pertinent drawings and documentation available and perform a walkthrough of the entire electrical infrastructure. However, at times, drawings and documentation may not be available due to destruction (Photo 1). In this case, walkthroughs must be performed through tribal knowledge of plant personnel. Keep in mind the initial assessment is preliminary in nature, and an absolute understanding of the damage will not be gained until the equipment is disassembled in its entirety.
Working with insurance companies to cover your water damage repair can be a tiring and frustrating process. You need to be aware of the specifics in your insurance policy. Most companies require you to report and repair water damage in a timely manner in order to cover the costs. At Peniel, we have years of experience working with billing insurance companies. We are happy to be an advocate for you during this trying process.
Once our restoration team removes the moisture from your home or business, we then will begin repairing and restoring the property. The length of this process depends on the extent of damage. Our team of trained technicians uses all the latest technology and top industrial equipment to remove the moisture and prevent further damage. The sooner that we are contacted, the less damage can affect your property. We offer emergency services and can arrive at your home or business almost immediately. Call Mr. Restore in Dallas today for a free evaluation of the services we provide.
If you’ve recently experienced a flood or pipe burst and have water damage in your home, you’re probably wondering “what happens now?” The first, and most important, step when dealing with water or flood damage is to stop any active leaks in the home. This can be done by shutting off the home’s main water supply. If you don’t know how to shut off your home’s water supply, call a professional plumber or your local water supply company for assistance. Once any active leaks have been addressed and all water has been turned off, it’s imperative you call a professional to start the water damage cleanup process as quickly as possible to minimize damage.
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