Our plumbing and water damage restoration experts are well-trained and knowledgeable in handling a water damage emergency whenever the situation strikes. Our trained professionals receive the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and they’ll always perform emergency water damage services in compliance with the highest standards for professional water damage restoration. Roto-Rooter’s vehicles are fully equipped with state-of-the art water extraction, drying and moisture testing equipment to handle everything including:

If you still do not understand why something isn't covered, and you think there is a chance for a review of your situation, don't be afraid to ask your agent or representative for a review or a second opinion. In a stressful situation like a claim, it is understandable that things may not be expressed clearly on either side. You want to make sure you understand fully.
If you have to remove mold concentrations or perform any black mold removal covering more than a few square feet, where the musty odor is strong or where you find extensive water damage, we recommend that you take special precautions. You want to not only avoid contaminating the rest of the house but also protect yourself from breathing high concentrations of spores and VOCs.
Position the drywall section in the opening, and use a helper to hold the new drywall in place. Install fasteners through the drywall into the wall or ceiling framing. You can use drywall nails or drywall screws. Screws are better because they cause much less damage to the internal structure of the drywall sheet during installation. Install fasteners every 9 inches on the perimeter, and every 12 inches in the field. If necessary, use a piece of plywood or one-by lumber for a backing and fastening surface behind any drywall edges that don't fall over framing.
Flooding in a home can lead to more problems than just water damage and health issues, it can also cause rusted pipes and mold growth.  We use water detection probes and sensors to find these hidden flood damage problems so that we can repair them as part of the restoration process.  You can be confident that our flood damage restoration experts will be thorough and complete and if you made an insurance claim, we can help you coordinate the payment with your insurance provider.
With a flexible schedule — the Service teams operates a four-shift schedule for full coverage — we can accommodate both planned and emergency repair and ECN jobs, regardless of whether Decatur originally manufactured the mold or not. We also maintain our own fleet of delivery trucks available for pickup and delivery. The fleet is operational 24 hours a day, seven days a week, to help you keep your production downtime to an absolute minimum.
Different removal methods and measures are used depending on the category of water. Due to the destructive nature of water, chosen restoration methods also depend heavily on the amount of water, and on the amount of time the water has remained stagnant. For example, as long as carpet has not been wet for longer than 48 hours, and the water involved was not sewage based, a carpet can usually be saved; however, if the water has soaked for longer, then the carpet is probably irreparable and will have to be replaced.[8] Water damage restoration can be performed by property management teams, building maintenance personnel, or by the homeowners themselves; however, contacting a certified professional water damage restoration specialist is often regarded as the safest way to restore water damaged property.
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